Refund Policy
Last updated: September 2026
Digital files are delivered instantly and cannot be returned, so purchases are generally final. We still make things right when a file is not what you paid for.
1. Ready-made files
You are eligible for a refund if, within 14 days of purchase:
- the file is corrupt, empty or will not open in the software listed on the product page;
- the file is materially different from its description or previews (wrong format, missing parts, different design);
- you were charged more than once for the same order; or
- the listing is removed for copyright infringement.
Refunds are not given if you changed your mind, bought the wrong format when the correct one was listed, or lack the required software or machine.
2. Custom work
Payments for custom requests are held in escrow and the creator is not paid until the work is delivered. If the creator does not deliver, the escrow is refunded. After you download the final file the payment releases automatically after 5 minutes, so check the file first and use Report in Messages right away if something is wrong. A report pauses the escrow until our team decides.
3. How to ask for a refund
- Open the product you bought and choose Report. You can follow the case under My reports.
- Describe the problem and attach a screenshot if you can.
- We usually reply within 2 business days and may ask the creator to fix the file first.
4. How refunds are paid
Approved refunds are credited to your DigiArte wallet in USD and can be spent on any file right away. If your wallet credit cannot be used, contact us through the contact form and we will try to return the money to the original payment method, minus any fees charged by the payment provider.
5. Chargebacks
Please contact us before opening a chargeback with your bank or wallet. Chargebacks for files that were delivered as described may lead to the account being suspended.
6. Your statutory rights
Nothing in this policy limits consumer rights that apply to you under the law of your country.